Refund policy
Return & Refund Policy
Effective Date: July 2026
At Esther's Luxury Hair, customer satisfaction is our priority. Due to the hygienic nature of our products, please review our return and refund policy before placing your order.
Returns
We accept returns within 15 days of delivery for eligible items.
To qualify for a return, products must be:
- Unused, unworn, and unaltered.
- In their original packaging with all tags, labels, and accessories included.
- Free from odors, makeup, hair products, or any signs of wear.
For hygiene reasons, we cannot accept returns on products that have been opened, worn, installed, brushed, cut, dyed, washed, or otherwise altered.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Worn or installed wigs
- Opened or used human hair bundles
- Hair care products that have been opened or used
- Bonnets and hair accessories that have been used
- Clearance, sale, or final sale items
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable.
Exchanges
We only replace items if they arrive:
- Damaged
- Defective
- Incorrect due to our error
If you receive the wrong or damaged item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 48 hours of receiving your package.
Include:
- Your order number
- Photos of the item
- Photos of the shipping packaging
- A brief description of the issue
We'll work with you to resolve the problem as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake (such as receiving the wrong or a defective item).
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, your order may already be processing and cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us:
Email: 📧esthersluxuryhair.store@gmail.com
Business Hours: Monday–Friday, 9:00 AM–9:00 PM (excluding holidays)
Thank you for choosing Esther's Luxury Hair. We're honored to be part of your beauty journey and are committed to providing premium products and excellent customer service. 👑💕